Overview
This Privacy Policy explains what personal data we process when you visit Cogniroot, create an account, buy or access learning content, take exams, receive certificates, or use vendor and consultancy features.
1. Information we collect
We collect information you provide directly, information generated by your platform activity, and limited technical information required to operate and secure the service.
- Account details such as name, email address, profile information, language preference, and authentication data.
- Learning and assessment records such as course progress, quiz/exam attempts, scores, certificate data, and uploaded files where applicable.
- Transaction and subscription references, payment status, billing metadata, and support communications.
- Device, log, cookie, and security data such as IP address, browser information, timestamps, and error logs.
2. How we use information
We use personal data to provide accounts, courses, assessments, certificates, payments, vendor administration, consultancy bookings, notifications, support, fraud prevention, analytics, and legal compliance.
3. Sharing and processors
We do not sell personal data. We may share data with service providers that help us host the platform, process payments, deliver email, provide analytics, support users, or comply with legal obligations. Vendors may access data related to their own courses, exams, learners, and certificates.
4. Retention
We keep personal data only as long as needed for the purposes described above, including account administration, learning records, certificate verification, legal obligations, dispute resolution, security, and legitimate business records.
5. Your choices
Depending on your location, you may request access, correction, deletion, restriction, portability, or objection to certain processing. You can also update account information from your profile or contact us for help.
6. Security
We use technical and organizational safeguards designed to protect personal data. No online system is completely risk-free, so we encourage strong passwords and prompt reporting of suspected account compromise.
7. Contact
For privacy questions or requests, contact us using the support email shown on this site.